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In fast-paced life scenarios, waiting time often determines consumers' choices. For automatic ice cream vending machines, dispensing speed not only affects user experience but also relates to operational efficiency. Huaxin Technology's automatic ice cream vending machines feature "15-second rapid dispensing". Starting from actual usage scenarios, we explore the performance behind this function and why such a short 15-second period has a significant impact on customers' purchasing experience.
 

Technical Support for Automatic Ice Cream Vending Machine Dispensing

 
Many people wonder how 15-second dispensing is achieved. It involves three core aspects: refrigeration efficiency, mechanical coordination, and process optimization.
In terms of refrigeration, the equipment adopts "5-second rapid cooling" technology and marathon freezing technology, which can quickly cool raw materials to a temperature suitable for forming, avoiding dispensing delays caused by insufficient refrigeration. Our tests found that even after continuously dispensing 30 servings, the internal temperature of the machine can still remain stable within the set range, without "cup jamming" or "cylinder freezing".
 
In terms of mechanical structure, the self-developed cup-dropping system replaces the traditional robotic arm, reducing redundant steps in mechanical movement. The traditional robotic arm usually takes 8-10 seconds to pick and place cups, while the cup-dropping system, through precise track design, can complete cup positioning within 3 seconds. Combined with synchronous raw material injection and shaping, the entire process is naturally more efficient.
 
Process optimization is also crucial. The equipment compresses the three steps of "scan code payment - raw material preparation - shaping and dispensing" into a coherent action. The moment payment is completed, the raw material cylinder and shaping device have already started synchronously, eliminating the "waiting for instructions" gap in traditional equipment. We have recorded a set of data: from the user's successful scan code to getting the ice cream, the fastest time is 12 seconds, the slowest is 18 seconds, and the average time is 15.3 seconds, which is basically consistent with the publicity.
 

Dispensing Performance in Different Scenarios

 
The value of dispensing speed is particularly evident in different scenarios.Morning rush hours in office buildings or subway stations are typical "time-sensitive areas". We observed a location in an office building and found that between 8:30-9:30, the equipment had an average order every 2 minutes. The 15-second dispensing speed kept the queue length at 2-3 people, and no one left due to long waits. A user feedback: "Buying one when rushing for the subway doesn't require stopping for too long, which is more convenient than queuing in a convenience store."
The performance in scenic spots better illustrates stability. On weekends at a popular scenic spot, the daily sales volume of the equipment exceeded 800 cups, and the dispensing speed could still be maintained within 18 seconds when continuously dispensing. A staff member said: "Tourists are already prone to irritability in summer. If they have to wait for more than half a minute for a cup, many people will leave directly. With the current speed, there are basically no complaints."
 
In contrast, the dispensing time of traditional ice cream stores is usually 45 seconds to 1 minute, and even longer when there is a queue. An operator calculated: in the same 1 hour, a traditional store can dispense at most 60 servings, while this equipment can dispense 240 servings, increasing efficiency by 3 times.
 

Hidden Value Brought by Fast Dispensing Speed

With faster speed, users' repurchase intend also increases. We surveyed users at 3 different locations, and more than 70% of them said that "fast dispensing" is one of the main reasons for their choice to buy again. Especially for parents, when buying ice cream for their children, children often lack patience, and fast dispensing can avoid children crying, which significantly increases parents' favorability towards the equipment.
 
For operators, improved efficiency is directly translated into benefits. Taking a shopping mall location as an example, with a daily sales volume of 200 cups, 15-second dispensing means more orders can be processed per hour, which is equivalent to "earning 3 times more business" in the same time. At the same time, the number of orders abandoned due to waiting has decreased, and the monthly sales volume of a single location is about 20% higher than that of traditional slow equipment.
 
In general, 15-second dispensing seems to be just a "speed indicator", but it is actually a combination of technology, experience, and efficiency. It does not pursue the extreme of "the faster the better", but finds a balance between "speed" and "stability". This may be the reason why it can continue to play a role in different scenarios. For users, it is time-saving and labor-saving convenience; for operators, it is visible efficiency improvement — this may be the most practical significance of fast speed.